01Cancel a plan
In the app: Settings → Plan and billing → Cancel, then confirm on Stripe's page. Nothing more is charged. You keep the plan, the badge and everything in it until the end of the period you have paid for, then the account goes back to Free. Your calendar, posts and CV stay.
Changed your mind before the period ends? Resume in the same place.
02The free week
Cancel in Settings before the end of day 7 and you pay nothing. Cutline reminds you in the app two days before. If you do not cancel, Pro continues as a monthly plan renewing on the 1st; the first payment covers only the days until the 1st.
03The 14-day right of withdrawal
If you live in the EU and bought a plan as a consumer, you can withdraw within 14 days of the purchase without giving a reason. You asked us to start your plan right away, so you pay for the days you had it and get the rest back. We refund within 14 days of hearing from you, to the card you paid with, at no cost to you.
To withdraw, tell us clearly: write to us (below), or copy the form.
- Who
- Cutline, run by Adel and Kristian, Denmark
04Withdrawal form
To Cutline, hello@cutline.website:
I hereby give notice that I withdraw from my contract for the following service: ____________ (plan, monthly or yearly)
Ordered on: ____________
Name: ____________
The email on my Cutline account: ____________
Date: ____________
05Ads and payment links
Ads: if the team does not approve your ad, the full payment is refunded. Once an ad runs, the views delivered are not refundable; you can pause it any time.
Bought something through a payment link? The seller is the person or business you paid, not Cutline. Ask them about refunds; their name is on your receipt.